Frequently Asked Questions
Find answers to the most common questions about shopping with us.
Orders & Shopping
How do I place an order?
Browse our catalog, add items to your cart, and proceed to checkout. You'll need to create an account or log in, enter your shipping details, and complete payment.
Do I need an account to shop?
Yes, an account is required to place orders. This helps us verify your age (21+) and allows you to track orders, manage your wishlist, and view order history.
Can I modify or cancel my order?
Orders can be cancelled within 1 hour of placement by contacting us at support@carlvinson.com. After processing begins, orders cannot be modified or cancelled.
Do you offer gift wrapping?
Currently, we do not offer gift wrapping online. However, many of our products come in gift-ready packaging. Visit our store for custom gift options.
Shipping & Delivery
Where do you deliver?
We deliver within areas permitted by Georgia state law. Delivery availability depends on your location and local regulations regarding alcohol shipments.
How long does delivery take?
Standard delivery typically takes 3–7 business days depending on your location. Local deliveries in the Warner Robins area may arrive sooner.
Is someone required to sign for the delivery?
Yes. An adult aged 21 or older must be present to sign for all deliveries containing alcoholic beverages. Valid government-issued ID may be required.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and order weight. We may offer free shipping promotions from time to time.
Payment
What payment methods do you accept?
We accept major credit and debit cards (Visa, Mastercard, American Express, Discover). Additional payment options may be available at checkout.
Is my payment information secure?
Absolutely. All transactions are processed through secure, encrypted payment gateways. We never store your full credit card information on our servers.
Do you offer discount codes?
Yes! We occasionally offer promotional discount codes. You can enter a coupon code during checkout. Follow us on social media for exclusive deals.
Returns & Refunds
Can I return a product?
Returns are accepted for damaged, incorrect, or defective items reported within 48 hours of delivery. Please see our Refund Policy for full details.
How long do refunds take?
Approved refunds are processed within 5–10 business days to your original payment method. Processing time depends on your bank or card issuer.
Can I exchange a product?
Yes, exchanges are available for damaged or incorrect items, subject to product availability. Contact our support team to arrange an exchange.
Account & General
How do I reset my password?
Click "Login" and then "Forgot Password" to receive a password reset link via email. If you need further assistance, contact our support team.
Can I visit your physical store?
Yes! We welcome visitors at 1020 Carl Vinson Parkway, Warner Robins, Georgia 31093. Store hours: Mon–Sat 9 AM–10 PM, Sun 12:30 PM–7 PM.
How do I contact customer support?
Email us at support@carlvinson.com or call (478) 236-2286. You can also visit our Contact Us page.